Refund Policy

Please note that this Return Policy only applies to products purchased from This policy does not apply to our products purchased from other websites, retail stores, Amazon or distributors. Customers that purchased their products from other websites, retail stores or distributors and would like to return their unopened products should consult the return policy of the original place of purchase.

We're dedicated to ensuring you love your GU products just as much as we do, understanding that providing quick and sustained energy during endurance activities can involve some trial and error.

That's why we stand by a money-back guarantee on Gu products we offer, including multipacks. Should you find yourself dissatisfied for any reason, simply reach out within 30 days of your purchase, and we'll happily provide you details on how to return for a full refund.

Please note, GU Energy cannot be held accountable for orders sent to incorrect addresses due to customer error. Additionally, and such are ineligible for refunds.

Our money-back guarantee applies solely to your first purchase of a specific product.

For any inquiries or concerns, please don't hesitate to contact us.