Shipping Policy

GU Energy Australia is committed to getting your order shipped as quickly as possible, and there is typically a handling time of 1 business day before orders ship. This means that most orders placed on Monday will ship Tuesday, but orders placed on Friday, Saturday & Sunday will typically ship Monday. We currently offer the following shipping method

Shipping to Australia

We offer FREE TRACKED DELIVERY Australia Post eParcel on all orders over $80. 


You can upgrade to Express for an additional charge.

Shipping options are shown at checkout.

We do not offer International Shipping.

  Standard: You can typically expect to receive your order within 2-7 business days of having received your dispatch confirmation email.

  Express: You can typically expect to receive your order within 1-3 business days of having received your dispatch confirmation email.

  Please note the above time frames are a guideline and delivery to remote areas may take a little longer.

Delivery address:

We do not require a signature upon delivery for orders and safe drop is available. It is recommended you track your order and monitor for delivery if no one is at your home during business hours. If your order is "safe drop" then it is marked as delivered and will not be replaced. If you use your business address, please include the business name in your delivery address.  Delivery to PO Box or Parcel Lockers are also fine.

Where no one is home and there is no "safe drop, a card will be left and it will be taken to the nearest Australia Post outlet for collection.

Please note: we cannot take responsibility for incorrectly addressed parcels or lost/stolen parcels once delivered. Please check your address carefully.


All orders are tractable. We'll send you a dispatch email with your tracking number at the time your order is sent. You can track your order anytime by entering your here:

In the unlikely event that your parcel doesn't reach you within the expected delivery time-frame, or if you are unable to track your parcel online, please let us know.


Shipments Mistakenly Marked Delivered

We are happy to investigate if an order’s tracking information says the product is delivered mistakenly, as long as is reported within 5 days of being marked delivered. Couriers occasionally mark orders delivered early, so if your tracking shows the order was marked delivered but you did not receive it the chances are high it will arrive the following day.

If a package is mistakenly marked delivered and the Courier is not able to locate it, we will be happy to reship with signature required.

Incorrect Shipping Addresses

If an incorrect shipping address is entered, please let us know before the order ships so that we can have our warehouse correct the address before shipping the order.

We are happy to reship orders sent to an invalid address and returned to us, the customer must pay the reshipping cost. While we are often willing to reship orders to old addresses that aren’t sent back we reserve the right to not reship such orders if we find the circumstances surrounding them suspicious.

Paid Shipping Refunds

We cannot control delays by Couriers, and generally do not refund shipping costs if we have both shipped the order on time and shipped it using the correct shipping method. If an order with paid shipping is delayed due to our mistake or has the wrong shipping method purchased we are happy to provide a full refund of the shipping costs.