Shipping & Returns
- Standard Shipping on Orders under $80 within Australia is $8.50 including GST.
- Standard Shipping on Orders over $80 within Australia is FREE.
Please ensure you have completed all address details to ensure your order arrives in the fast possible timeframe. We will endeavour to send your order to you within 5-7 business days of making your purchase.
Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in despatching your order we will contact you immediately to advise you of the reason for the delay. You may cancel such an order at any time prior to processing.
Should you experience any issues with purchasing via our online shopping cart, please email firstname.lastname@example.org with the subject heading of “Shopping Assistance” and we will endeavour to assist you as soon as possible.
We strive for 100% satisfaction with all GU Energy products. If you are unhappy with any item purchased at GUenergy.com.au, you may return it for a replacement or refund within 60 days. Please contact us or call (02) 9520 0640 and we’ll arrange your return. Please note, all shipping charges are non refundable.